Case Study
MyCommunity Support
Over-60s community platform needing clearer journeys for referrals, donations, and memberships.
Problem
Fragmented user journeys, inaccessible forms, and no clear path for referrals or giving.
Solution
- Unified IA with clear paths for referrals, self-referrals, and donations.
- WCAG-minded components, larger tap targets, and plain-language content.
- Multilingual-ready templates and modular blocks for programmes/events.
Technology Used
- PHP/Bootstrap with reusable content blocks.
- ARIA-friendly form patterns and accessibility linting.
- Analytics events for referrals, donations, and membership funnels.