Case study - community platform

MyCommunity Support

A reusable community website platform that brings events, courses, member support, records, messaging, content, and administration into one accessible system.

Explore the platform View RCDC version Back to portfolio
SectorCommunity organisations
PlatformReusable and white-labelled
ServicesCMS, CRM, bookings, member support
MyCommunity Support platform overview website
MyCommunity Support platformThe core product for community organisations.
RCDC New Ballagh community website built on MyCommunity Support
RCDC / New BallaghA live branded implementation of the platform.

The Problem

Community organisations often depend on disconnected website pages, booking tools, spreadsheets, and manual member administration. The platform needed to simplify those tasks without becoming difficult for staff or visitors.

  • Events, courses, records, messages, and content needed one home.
  • Each organisation needed its own brand, content, and priorities.
  • Accessibility and straightforward administration were essential.

What We Did

We built MyCommunity Support as a reusable platform, then configured the RCDC/New Ballagh version around its local services, courses, events, stories, and member journeys.

  • Combined CMS, CRM, bookings, records, chat, and reporting.
  • Created reusable branded templates and accessible components.
  • Added member-facing tools alongside practical staff administration.

Outcome

The project grew from a single community website into a platform that can support multiple organisations while keeping each implementation distinct.

  • +45% form submissions.
  • -38% bounce rate.
  • +27% returning visitors.

Why the changes mattered

The updated MyCommunity Support site now explains the platform itself: a branded community system with events, training, member support, chat areas, marketplace tools, dashboards, and reporting. The RCDC/New Ballagh site shows how that shared foundation can become a focused local service.

Accessibility remains a practical UX requirement. Clear actions, accessibility controls, readable content, labelled forms, and direct language reduce friction for visitors while reusable administration tools help staff keep information current.

UX and accessibility

  • Accessibility controls and clear user journeys.
  • Improved labels, spacing, and mobile usability.
  • Plain-language content and obvious page hierarchy.

Content system

  • White-labelled layouts for different organisations.
  • Reusable events, courses, stories, and service content.
  • Shared platform improvements across implementations.

Measurement

  • Bookings, attendance, and completed training records.
  • Member communication and support tools.
  • Dashboards and reporting for staff.

Need a clearer website for a charity or community organisation?

We can help make your services easier to understand, easier to access, and easier to measure through bespoke web development and ongoing support.

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